Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@tuxtails.com. Please note that returns will need to be sent to the following address: 

Tux & Tails
372 Gloucester Road
Horfield
Bristol
BS7 8TP

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@tuxtails.com.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 business days have passed since we’ve approved your return, please contact us at service@tuxtails.com.

You can always contact us for any return question at service@tuxtails.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

RETURNS AND REFUND POLICY -We want you to be happy with your order but understand that there may be reasons why you want to return an item so you can return any item within 28 days of despatch for a refund.

How long does it take for a return to be processed?

We aim to process a return within 24 hours of receipt and once it has been processed we will send confirmation. Please allow 5-7 working days to receive your refund on to your payment card or account.

How do I return a parcel?

The goods are your responsibility until they reach our store so please ensure the packaging is secure. All goods will be inspected on return and any item in unsuitable condition will be sent back to you. We advise you make sure you are happy with the fit of your suit before removing any brand labels from the garment, please note Top Hats are excluded from our 28 day refund policy.

Post Office Returns

Use your local Post office to return items back to us at your cost but ensuring you opt for the extra compensation to ensure you are adequately covered in the unlikely event of your parcel going missing in transit. Tux and Tails  cannot be held responsible for any returns parcels lost in the post therefore keep your receipt as proof of postage.

The Returns address is:

Tux & Tails
372 Gloucester Road
Horfield
Bristol
BS7 8TP

Tel: (+44) 0117 942 99 66
Email: service@tuxtails.com

Monday to Friday, 9am to 5pm

Returns to a Tux & Tails Store in Bristol

You can return your online order at Tux & Tails store only in Bristol, please check our store locator for details. Please note you cannot return or exchange orders that have been purchased using pay pal. These orders must be returned posted to our store address.

International or non UK Mainland Returns

To return your parcel to us, you can use your local postal service requesting the standard delivery service, but ensuring you opt for the extra compensation where possible - this will ensure you are adequately covered in the unlikely event of your parcel going missing in transit. Tux & Tails cannot be held responsible for any returns parcels lost in the post, therefore keep your receipt as proof of postage.

The Returns address is:

Tux & Tails
372 Gloucester Road
Horfield
Bristol
BS7 8TP

Tel: (+44) 0117 942 99 66
Email: service@tuxtails.com